Job Description

Core Job Information:

Job Title: Training Coordinator

Reports To (Job Title): Training Supervisor Liaises With: All Departments/Units

Supervises: N/A Department: HR & Training

Workstation: Nairobi, Kenya (With travel to properties across Kenya) Appointment Date: 6/10/2025

About us:

We are a leading hospitality group operating 8 diverse hotel properties across Kenya – from vibrant city hotels to serene beach resorts. Our brand is rooted in delivering exceptional guest experiences, operational excellence, and sustainable growth.

Main Objectives:

The Training Coordinator will provide administrative and logistical support to the training department, ensuring smooth execution of programs across all properties.

KIPs:

• Logistical Efficiency: Timely coordination of schedules, venues, and materials.

• Budget Adherence: Managing training costs within the approved budget.

• Data Accuracy: Maintaining precise and up-to-date training records.

• Participant Satisfaction: Positive feedback scores from training attendees.

• Trainer Satisfaction: Positive feedback scores from internal/external trainers.

• Timely Reporting: On-time delivery of all required training reports.

• System Management: Efficient upload of content and support for the learning system.

• E-Learning Completion: Achieving target completion rates for online courses.

Description of Key Duties:

1) Organize training schedules, venues, and materials.

2) Maintain accurate training records and reports.

3) Coordinate travel and accommodation for external trainers.

4) Handle communication with hotel departments on training plans.

5) Prepare feedback summaries and session evaluations.

6) Support digital learning content uploads and LMS management.

Other Duties and Responsibilities:

1. Ensure a safe work environment for you and your co-workers and uphold safety guidelines.

2. To be fully conversant with all procedures in relation to fire, health, and safety at work.

3. To attend all training sessions as required.

Skills and Experience:

To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

• Diploma in Training, Business Administration, or Hospitality.

• 1–2 years of experience in an administrative or HR role.

• Highly organized, detail-oriented, and tech-savvy.

• Proficiency in MS Office and Google Workspace.

Key Qualities & Attributes

• Organizational Skills: Highly organized with exceptional attention to detail and the ability to manage multiple tasks and deadlines simultaneously.

• Communication Skills: Strong verbal and written communication skills for clear correspondence with internal departments, employees, and external trainers.

• Tech-Savvy: Comfortable learning and using new software and digital platforms, particularly for managing training logistics and e-learning content.

• Proactive & Collaborative: A team player with a proactive attitude, capable of anticipating needs and working collaboratively with various stakeholders to ensure smooth training delivery.