Job Description

JOB TITLE: Senior Relationship Manager (02 Positions)

LOCATION: (01 Position) PrideInn Paradise 

DEPARTMENT: Sales & Marketing

REPORTS TO: General Manager

SUPERVISES: None

JOB PURPOSE: To generate new sales using existing and potential customer networks, to manage a portfolio of accounts and to ensure customers’ needs and requests are met, to respond to their queries in a timely manner and aspire to deliver positive customer experience. You ought to have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.

FUNCTIONAL LIAISON: All HODs, General Manager, Director of sales & Director of business development.

LEVEL OF AUTHORITY: Incumbent exercises initiative and independent judgment in the performance of assigned tasks.

DUTIES & RESPONSIBILITIES

• Drive sales of hotel accommodation, conferences, meetings, Food & Beverage, weddings, events, spa, transfers, retreats and team-building packages across corporate, government, NGOs, UN, counties, schools, churches, airlines, social and individual clients.
• Develop and maintain strong relationships with existing and prospective clients to generate new business and maximize revenue.
• Conduct daily sales calls, client visits, appointments and follow-ups, ensuring all leads and opportunities are tracked through to closure.
• Prepare and issue quotations, proposals and other sales documentation in line with company policies and client requirements.
• Achieve and exceed monthly sales targets through proactive business development, upselling and conversion of leads.
• Conduct market intelligence and competitor analysis to identify market trends, business opportunities and competitive positioning.
• Maintain accurate sales trackers and provide timely updates on prospects, confirmed business and sales activities.
• Ensure timely attendance to scheduled client appointments and respond promptly to client enquiries and requests.
• Promote excellent customer satisfaction by consistently upholding PrideInn Values and the Employee Voice of Honour.
• Gather and share client feedback with relevant teams to support service improvement and enhance the guest experience.
• Perform any other duties as assigned by management from time to time.