Job Description

JOB TITLE: Senior Relationship Manager

LOCATION: PrideInn Hotels, Resorts and Camps

DEPARTMENT: Sales & Marketing

REPORTS TO: Group Sales Manager

SUPERVISES: None

JOB PURPOSE: to generate new sales using existing and potential customer networks, to manage a portfolio of accounts and to ensure customers’ needs and requests are met, to respond to their queries in a timely manner and aspire to deliver positive customer experience. You ought to have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.

FUNCTIONAL LIAISON: All HODs, All General Manager, Group Sales Manager, Director of sales & Director of business development.

LEVEL OF AUTHORITY: Incumbent exercises initiative and independent judgment in the performance of assigned tasks.

DUTIES & RESPONSIBILITIES

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Dealing with all aspects of a campaign
• Achieving sales targets
• Delivering sales presentations to high-level executives
• Attending client meetings
• Maintaining and expanding relationships with existing clients
• Collaborating with internal departments to facilitate client need fulfilment.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Generate sales among client accounts, including up-selling and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Communicates client needs and demands to employer company
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• Any other duties assigned by the General Manager