Job Description

Core Job Information:

Job Title: Assistant Training Manager

Reports To (Job Title): Group Training Manager Liaises With: All Departments/Units

Supervises: Training Coordinators Department: HR & Training

Workstation: Nairobi, Kenya (With travel to properties across Kenya) Appointment Date: 6/10/2025

About us:

We are a leading hospitality group operating 8 diverse hotel properties across Kenya – from vibrant city hotels to serene beach resorts. Our brand is rooted in delivering exceptional guest experiences, operational excellence, and sustainable growth.

Main Objectives:

The Assistant Training Manager supports the Group Training Manager in executing the company's comprehensive learning and development (L&D) strategy. This hands-on role involves supervising the training team, assisting in the design and delivery of impactful training programs, and ensuring the seamless coordination of all L&D activities across the hotel group. The main objective is to enhance employee skills, improve on-the-job performance, and uphold brand standards, ultimately contributing to exceptional guest experiences and overall business success.

Description of Key Duties:

1) Assist in designing and delivering training modules across departments (Front Office, F&B, Housekeeping, etc.)

2) Supervise and mentor trainers and coordinators within the department

3) Coordinate training logistics and ensure participation from respective teams

4) Monitor performance improvements post-training using KPIs

5) Maintain updated training calendars, attendance records, and progress reports

6) Assist with onboarding and induction programs

7) Support quality audits and brand standard rollouts

Skills and Experience:

To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

• Bachelor’s degree in Hospitality, HR, or related field

• At least 3 years’ experience in hotel training or operations

• Strong facilitation and presentation skills

• Excellent communication and interpersonal skills

Key Qualities & Attributes

• Leadership & Mentoring Skills: A natural ability to guide, motivate, and develop junior team members, fostering a supportive and high-performing team environment.

• Excellent Communication & Facilitation Skills: Superior verbal and written communication skills, with the confidence and clarity to deliver engaging training content and present reports to stakeholders.

• Strong Organizational & Planning Skills: Meticulous attention to detail with the ability to manage complex training schedules, logistics, and reporting deadlines for multiple departments simultaneously.

• Analytical & Results-Driven: A mindset focused on measuring the impact and effectiveness of training programs, with the ability to analyse performance data and link training outcomes to business results.

• Collaborative & Personable: Strong interpersonal skills to build relationships and work effectively with department heads, trainers, and employees at all levels of the organization.

• Proactive & Adaptable: The ability to take initiative, anticipate challenges, and adapt quickly to changing priorities or unexpected issues in a dynamic hospitality environment