Job Description

KEY RESPONSIBILITIES:

• Always maintain a prominent level of visibility and supervisory involvement in the food and beverage outlets
• Ensure that all team members are trained to carry out effective, professional service and to deliver a warm welcome.
• Ensuring high standards are set and continue to be observed
• Responsible for inquiries, complaints and any problems that may arise whilst on duty and to ensure they are resolved in a timely manner and communicated to senior management.
• Assist the Food and Beverage Manager, overseeing rosters and ensuring cost effective measures are always adhered to
• Managing the Restaurant Reservation Book and attending weekly function meetings.
• Ensure that a sales culture is created by actively encouraging up selling
• To ensure cleanliness levels are maintained to a high standard in all F&B areas
• To keep up to date with competitors and local businesses.
• Liaise and maintain a relationship with other departments to ensure the effective, efficient and smooth running of events.
• Assist in promotional and marketing activities as required.
• Adhere to Health & Safety Procedures and other Company Policies and Procedures.
• Any other duties relevant to your skills that may be assigned to you by the Company.

REQUIREMENTS:

• Excellent leadership and delegation skills required.
• Must be a self-starter, with good communication skills.
• Available to work early and late shifts both midweek and weekend
• Must have a minimum of 2 years hotel food & beverage at supervisory level

GENERAL:

• You are expected to carry out your duties in a diligent and professional manner with a friendly outgoing attitude.
• It is important that you work together with other members of the management team to ensure that we operate a high standard of professional service and provide an enjoyable environment for members, customers and employees alike.
• It is expected that you will be ambitious, but consistent, willing to work hard to prove your value to the management team.
• You will be expected to participate in additional training if required and to take an interest in developments within the industry to keep abreast of new initiatives.