Job Description

Responsibilities:

• Supervise daily housekeeping operations to ensure exceptional cleanliness and presentation standards across guest rooms and public areas.
• Assign duties to housekeeping staff, prepare room assignment sheets, and monitor staff productivity and performance.
• Inspect guest rooms, corridors, meeting rooms, and public areas to ensure compliance with 5-star hotel standards.
• Coordinate closely with Front Office and other departments to ensure smooth room status updates and guest service delivery.
• Oversee VIP room preparations, turndown services, and special guest requirements with attention to detail.
• Plan and schedule deep cleaning programs, carpet shampooing, upholstery care, window cleaning, and other periodic maintenance activities.
• Ensure meeting rooms and function spaces are properly cleaned and set up according to event requirements.
• Monitor housekeeping supplies, linen inventory, guest amenities, and par stock levels to ensure operational efficiency.
• Maintain effective key control procedures and ensure the security of guest rooms and hotel property.
• Handle guest complaints professionally and implement prompt service recovery measures to enhance guest satisfaction.
• Support the Executive Housekeeper in staff training, coaching, discipline, and enforcement of hotel policies and SOPs.
• Review housekeeping reports, guest feedback, and PMS updates to maintain service quality and operational accuracy.
• Coordinate with external service providers such as laundry, pest control, and maintenance vendors to ensure quality standards are met.
• Assist in preparing and controlling the departmental budget while monitoring housekeeping expenses and resource utilization.
• Ensure proper maintenance of housekeeping equipment and submit repair or replacement requests when necessary. 

Other responsibilities

• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and  ensure more efficient operation.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.