Job Description

RECEPTIONIST

Job Summary

We are seeking a friendly, professional, and highly organized Receptionist to join our team. The ideal candidate will be the first point of contact for guests and clients, ensuring a warm welcome while providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Handle check-ins and check-outs efficiently
• Respond to guest inquiries, requests, and complaints in a timely manner
• Maintain accurate guest records and reservations
• Process payments and issue receipts
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Adhere to company policies and standard operating procedures

Qualifications & Requirements

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
• Proven experience as a receptionist or in a customer service role (preferably in hospitality)
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and hotel management systems (e.g., Opera is an added advantage)

Key Competencies

• Customer service orientation
• Attention to detail
• Problem-solving skills
• Team player with a proactive approach
• High level of integrity and professionalism