Job Description

 Front Office Supervisor

Location: Prideinn Westlands

Job Summary

We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.

Key Responsibilities

• Supervise daily front office operations
• Ensure smooth check-in and check-out processes
• Handle guest inquiries and resolve complaints
• Train and support reception staff
• Prepare duty rosters and manage attendance
• Ensure accurate billing, reservations, and reports
• Coordinate with other departments for seamless service delivery

Qualifications

• Diploma/Degree in Hospitality Management or related field
• 3-5 years’ experience in front office, with supervisory experience preferred
• Strong leadership and communication skills
• Proficiency in hotel systems (e.g., Opera)
• Ability to multitask and work flexible shifts

Key Competencies

• Leadership and team development
• Customer service excellence
• Attention to detail
• Conflict resolution skills