Job Description

1. Operations Management

• Supervise daily spa operations to ensure smooth functioning.

• Oversee cleanliness, safety, and maintenance of the spa facilities.

• Ensure all treatments and services meet quality and hygiene standards.

• Manage scheduling and ensure proper staffing levels.

2. Staff Management

• Hire, train, and supervise spa staff including therapists, receptionists, and support staff.

• Conduct regular staff evaluations and provide performance feedback.

• Organize team meetings and ongoing training to maintain high service standards.

• Resolve any staff conflicts or issues.

3. Customer Service

• Ensure a high level of customer satisfaction through excellent service delivery.

• Handle client complaints and resolve issues promptly and professionally.

• Monitor customer feedback and implement improvements.

4. Financial Management

• Manage the spa’s budget, including payroll, inventory, and operational costs.

• Set and track revenue goals and key performance indicators (KPIs).

• Oversee billing, sales tracking, and daily financial reports.

• Develop and implement cost-effective strategies to increase profitability.

5. Marketing & Promotion

• Develop marketing strategies to attract new clients and retain existing ones.

• Coordinate promotional events, loyalty programs, and partnerships.

• Maintain the spa’s social media presence and online reputation.

6. Inventory & Supply Management

• Order and manage inventory of spa products and supplies.

• Maintain proper stock levels to ensure uninterrupted services.

• Track product usage and minimize waste.